As part of the 2020 Wave 1 upgrade to Dynamics 365, Microsoft have decided in the wisdom to enforce usage of the new Unified Interface, this will have a dramatic change (improvement?) in the Business process flows

Old Business process flow

New Business Process flow (Unified Interface)

Note: You can see they they have moved the Navigation from the top to the left side, and the have hidden the elements of each Business process step, you now have to click into the step

Transition to the new Unified Interface

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Gerry Reid

Gerry Reid

“Technology leader with 20+ years experience in Agile IT Development, consulting, operations, delivery, project management in CRM, robotics, automation, cloud in financial services, telecoms & consulting sector",
https://crmanalytics.net/wp-content/uploads/2020/04/Unified_interface-1024x556.pnghttps://crmanalytics.net/wp-content/uploads/2020/04/Unified_interface-150x150.pngGerry ReidDynamics 365 CRM2020 Wave 1,CRM,Dynamics 365,Unified InterfaceAs part of the 2020 Wave 1 upgrade to Dynamics 365, Microsoft have decided in the wisdom to enforce usage of the new Unified Interface, this will have a dramatic change (improvement?) in the Business process flows Old Business process flow New Business Process flow (Unified Interface) Note: You can see they...CRM consulting and technology for Ireland and Europe, in the Public and private sector